Case Studies
Case Study - Small Tech Firm
Crisis Management
Area of Work
Crisis Management
Details
Claire works for a small tech company with a global reach. Their technology supports some very high-profile entertainment events and, although they have a fantastic reputation in the industry, they want to make sure they keep it.
One of the darkest moments for the company came when one of their employees died overseas. While the company got through it as best they could, Claire felt that 'it was close' and that things could have gone better. There were numerous unconsidered elements to the tragedy and Claire felt an effective and embedded crisis management structure was needed. Claire recognised that we cannot anticipate every possible scenario and that that's not what is important. Having the machinery and skill sets in place beforehand is what is key.
Applied Resilience worked with the company to identify how best to structure their crisis management response. We also ran training and exercise workshops with the senior leadership team and key managers so they felt confident in their roles.
