Rest centres, reception centres, assistance centres... whatever you call them, at their heart are the staff who operate them. Give your rest centre staff the training they need, so you can be confident in the support you’re offering your residents, and your team can be confident that they know how to help.
This course is great for:
Anyone who could find themselves working in or managing a rest centre during or following an emergency.
We’ll cover:
- What a rest centre is and what it is for (and not for)
- How rest centres fit into the wider response, including alongside other types centre
- Key roles within a rest centre (and relating to a rest centre)
- An introduction to the paperwork you might come across
- Practical tips and case study examples
- Looking after yourself and others - introduction to supporting people caught up in traumatic incidents
1 Day course
Ensuring key actions, decisions and information are captured is fundamental to emergency response. Therefore, logging is relevant to almost anyone who is required to respond to an incident, ranging from rest centre managers to incident liaison officers.
Build your confidence in how to log by taking part in this one day course, which will not only arm you with some key logging tips, but also develop your logging ability through several interactive exercises.
This course is great for: Anyone in a key emergency response role e.g. Tactical leads, Rest Centre Managers, liaison officers etc, emergency control rooms, rest centres, staff or anyone who would be suited to take on the role of a loggist during an incident (e.g. someone who typically takes minutes, decision logs or actions.
We’ll Cover:
- Why logging is so important
- Who should log during an emergency response
- The role and responsibilities of a dedicated loggist
- What constitutes logging good practice
- The pros and cons of paper vs. electronic logs
- How to log in several scenarios
1 day course
When an incident happens decisions are needed, and they’re needed fast. Make sure your strategic leaders are confident in their role before they’re called on to act in an emergency. Our highly interactive and practical Strategic Incident Management course is designed to provide and exercise core competencies for emergency incident response.
This course is aligned to the new National Occupational Standards (NOS) and is great for:
Anyone who has a strategic leadership role in emergencies, including Chief Executives, management team members and senior leaders, or anyone else representing their organisation at a strategic level, including Strategic and Recovery Coordination Groups (SCGs/RCGs).
We’ll cover:
- The role of the local authority during a major incident
- Joint working and tiers of command
- Command, control and co-ordination
- Crisis communications, media management & on-camera techniques
- Strategic resource management
- Multi-agency working at strategic levels
- The Strategic Co-ordination Group (SCG)
1 day course
Testing strategic capability is essential to ensuring that plans, leadership, and decision-making processes stand up under real incident conditions. This one-day exercise is designed to assess and validate your organisation’s ability to operate effectively at the Strategic (Gold) level.
Through a realistic, high-pressure scenario, participants will apply their knowledge in practice—demonstrating leadership, coordination, and decision-making while working within a multi-agency environment.
Build confidence in your strategic arrangements by evidencing capability, identifying strengths, and highlighting areas for improvement in a safe but challenging setting.
This course is great for:
Strategic (Gold) commanders, Chief Executives, senior leaders, and those responsible for strategic oversight, governance, and decision-making during major incidents.
We’ll cover:
• Exercising Strategic Coordination Group (SCG) arrangements
• Applying decision-making frameworks under pressure
• Leadership, governance, and public accountability
• Multi-agency coordination and partner engagement
• Recording and evidencing strategic decisions for scrutiny
• Media and communications considerations at the strategic level
• Transition from response to recovery
• Identifying lessons and providing organisational assurance
This exercise not only tests capability but also provides evidence of competence against Civil Contingencies Act expectations and supports organisational assurance and accreditation. 
1 Day course
Tactical responders form an integral layer in the tiers of command during an incident, translating the decisions made at a strategic level into plans that can be implemented operationally. Often tactical responders have day-jobs which are removed from the world of emergency planning. Aligned to the National Occupational Standards, this course will help them understand what will be asked of them when that call comes.
This course is great for:
Anyone who has a tactical leadership role in emergencies, including those taking tactical decisions, making incident assessments or representing their organisation at a Tactical Co-ordinating Group.
We’ll cover:
- Roles and responsibilities from multi-agency partners
- Joint working and tiers of command (including JESIP)
- Command, Control and Communication (C3)
- Tactical resource management
- Tactical working with other agencies
- Key plans and arrangements
- The Tactical Coordination Group (TCG)
1 day course
Working in and around water during incidents presents real and often underestimated risks. This DEFRA-compliant one-day course is designed to equip staff with the awareness and practical skills needed to operate safely in flood and water-related environments.
Build your confidence in recognising hazards, making safe decisions, and supporting incident response without placing yourself or others at unnecessary risk. Through a mix of practical exercises and realistic scenarios, you’ll develop the knowledge needed to work safely and effectively.
This training isn’t about turning staff into water rescue specialists. It’s about ensuring that officers who may be:
• carrying out welfare visits
• door knocking during incidents
• supporting on-the-ground response
• or routinely working in or around water
can do so safely, confidently, and with the right awareness of risk.
This course is great for:
Anyone involved in emergency response or whose role may require working near water, including local authority officers, emergency planners, environmental health teams, housing staff, and multi-agency partners.
We’ll cover:
• Why water and flood environments are hazardous
• How to recognise unsafe conditions (depth, flow, contamination, hidden risks)
• Personal safety principles and situational awareness
• Basic rescue principles: “Shout, Reach, Throw”
• Safe use of equipment such as throw bags
• When and how to escalate to specialist water rescue teams
• Understanding PPE and its limitations
• What to do in the event of unexpected entry into water
1 Day course
