Business Resilience – UK-Based Specialist Consultancy
Helping a professional services firm turn disruption risk into confidence
Details
Applied Resilience worked with a UK-based specialist consultancy delivering training and advisory services across the UK, Europe and Asia-Pacific. While the business had strong ICT resilience in place, a poorly timed false fire alarm at their main office exposed gaps in their real-world continuity response—prompting the leadership team to seek independent support.
At the same time, the company was navigating multiple strategic pressures, including growing regulatory scrutiny and client expectations around assurance, equality, and data protection.
How we supported them
We delivered targeted, risk-based support that helped the firm:
✅ Quickly identify and address high-priority risks that had gone unnoticed in internal reviews
✅ Design a tailored incident management framework, focused on real threats to operations and reputation
✅ Map and prioritise critical business functions—surfacing key dependencies that weren’t obvious before
✅ Train senior leaders and delivery teams to respond clearly and confidently to disruption
✅ Embed proportionate, board-level business continuity planning without bureaucracy
What made the difference
🧠 Focused, strategic input—designed for a lean, high-performing environment
📈 Immediate improvements, followed by sustainable, long-term resilience planning
🔁 Flexible working model—fitting around the client’s global delivery calendar and priorities
✅ Clear accountability and confidence at leadership level in the face of client audits, tenders, and operational risk
Impact
By the end of the engagement, the firm had:
✅ A tested, realistic business continuity plan
✅ Clear decision pathways for senior staff
✅ Greater confidence in responding to disruption—without undermining day-to-day performance
✅ A resilience approach that strengthened client assurance and internal assurance processes alike
